June 21, 2005
We Present: An Instant Customer Service Classic
Customer: Why are you billing me for this stuff?
CSR: Did you make the purchases on your credit card statement?
Customer: Yes, but I already paid for them. I used my credit card.
CSR: Yes, but now you have to pay your credit card bill.
Customer: That's stupid. Why would I pay for something twice?
4325 17th Avenue S.
Fargo, North Dakota