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Sorry if you've seen this...

Found at http://www.overheardintheoffice.com

June 21, 2005
We Present: An Instant Customer Service Classic
Customer: Why are you billing me for this stuff?
CSR: Did you make the purchases on your credit card statement?
Customer: Yes, but I already paid for them. I used my credit card.
CSR: Yes, but now you have to pay your credit card bill.
Customer: That's stupid. Why would I pay for something twice?

4325 17th Avenue S.
Fargo, North Dakota


Jul. 6th, 2005 07:29 pm (UTC)
I'm on the phone right at the moment with someone who makes that dolt look like a Rhodes Scholar. "I don't care if that credit card payment was 'declined'. I made that payment, so turn my phone back on!"
Jul. 7th, 2005 01:24 am (UTC)
Ha! I thought of you when I posted this because I love your phone center stuff.